Nice to Know

 

The benefits of the new Disko Line service contract:


Buying tickets:

When you buy your ticket you can choose to:

  


Ticket changes:

You can change your ticket until 16.00 the day prior to departure by paying a fee of DKK 50 per ticket.

You can make your changes online. Please choose your new ticket, ”add to cart” and choose ”change ticket” (eller hvad knappen hedder???). Please note that if the fare on the new ticket is lower, no refund will be made.

Read more about ticket changes (link)

Click here to read more about making changes to tickets

 


Ticket refunds:

It is possible to refund a ticket for a fee of 75 DKK per ticket. The refund must be made at least a weekday prior to departure within office hours before 4 pm. If you wish to refund your ticket, please contact Disko Line on info@diskoline.gl stating your name and order number. The remaining amount is automatically refunded to the credit card used at payment.

 


Cancellations and delays:

In the event of irregularity you can choose between two options: Accept a rebooking from helicopter to ship, in order to reach your destination as fast as possible. Or choose to accept the first available departure with Disko Line regardless of the means of transportation.

Please note: In some cases we will automatically rebook you from helicopter to ship or vice versa. If you, for some reason, wish to be rebooked to your originally means of transportation, you must contact us by phone.

When you accept a rebooking, you will neither be refunded any difference in price nor charged for any increased price.

There will be no compensation for loss of earnings.

In the event of irregularity we differentiate between those with hold a proof of residence in Greenland and those who don’t.  For that reason it is IMPORTANT that you always carry your proof of residence with you on your travel.

If you do not hold a proof of residence in Greenland, we highly recommend that you take out a travel insurance which covers any travel delay.

Click here to read more about irregularity

 


Travel by ship:

Baggage allowance is 30 kg.

Passengers must arrive at ship's side 30 minutes prior to scheduled departure. In case the passenger fails to show up within this time limit and complete the check-in, the ticket is lost and will not be refunded.

 


Travel by helicopter:

Baggage allowance is one piece of baggage with the maximum weight of 20 kg. and one piece of hand luggage of max. 8 kg (55x40x23cm).

Please remember to arrive well in advance at the airport and at least 60 minutes prior to departure. If you fail to comply with the time limit, you will be considered a ‘no show’. This means your ticket is lost and may be resold. You are not entitled to a refund of your ticket. 

If you are in transit between two trips, you may have less than 60 minutes from arrival until departure. In this case you are exempt from the above mentioned rule. 

  


Terms of trade:

If you need any further information please read our terms of trade.

Click here to read more about terms of trade here

For further advice or guidance, please don’t hesitate to contact us.